Shipping policy
Shipping Policy
The goods you order will be delivered within 20 working days to the address you give when you place your order, except where deliveries are made outside the United Kingdom.
- A working day is any day other than weekends and bank holidays or other public holidays.
- If delivery cannot be made to your address for reasons under the Supplier's control the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for delivery.
- If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier, the Supplier may:
- store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or
- sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.
- If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods, less any expenses incurred for failed delivery.Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.
- Time for delivery shall not be of the essence. The goods may be delivered by the Supplier in advance of the quoted delivery date.
- Upon receipt of your order you will be asked to sign for the goods received in good condition. If you are unable to check the contents of the package at that moment in time please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.
Is my package insured?
Not as standard but this can be arranged as an optional extra and at an additional cost to you. Please contact us at onlinestore@sheffieldsteelers.co.uk before placing your order.
Will there be any additional Duties / Taxes payable on my order?
For customers outside the European Union, the VAT will be deducted accordingly at the checkout. Customers outside the European Union who are liable for any import duty, customs and local taxes will be required to pay them in full. Sheffield Steelers will always mark orders for overseas true to the content and price of what is in the package, and we will not falsify or provide misleading information in order for the customer to avoid paying any import duty, customs and/or local taxes.