Refund policy

Returns Policy

Please email steelersstore@sheffieldsteelers.co.uk with your order number, your name and address, details of the product, reason for return and if you require a refund or an exchange. Please note, customised items are non-refundable - ANY special edition replica shirt is non-refundable or exchangeable regardless to the type of shirt ordered, these are all made to order. We therefore ask that you ensure your size is correct before ordering.  We will then contact you with details of how to proceed. Items must be returned within 14 days of delivery acceptance and to us as new with original packaging, tags and in a saleable condition*. Shipping charges for the return of the goods will be paid for by you and we suggest you use a service that requires proof of delivery (e.g a signature) as we cannot be responsible for returns that go missing in transit and not received by us.

For refunds, please allow 7 - 10 working days for the amount to appear in your bank account. This time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card with which you made your original purchase.

*Saleable condition - when trying on items of clothing, please ensure that you are not wearing perfume/aftershave or a deodorant which may leave a scent or marks on the item. Please also ensure that the environment is free of smoke and any strong odours such as food cooking etc. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation. We also regret that we are unable to offer exchanges or refunds on items of replica kit which have been personalized (by printing a name, number, or arm badges) except where garments are faulty. Please satisfy yourself before ordering that you have selected a suitable size item by referring to our Size Guide on the product pages, or by contacting us for advice.

Due to technical processes used, it is imperative that each individual garments' washing instructions are followed exactly as stated on the care label. We will not accept returns that have been soiled, torn or damaged due to incorrect washing.

Player Availability Disclaimer

Please note that player participation is subject to change throughout the season. In the event that a selected player leaves the club after a package (including, but not limited to, mascot packages or celebration packages) has been purchased, you will be asked to nominate an alternative player.

All packages include personalised elements, as clearly outlined in the product description. For this reason, we are unable to offer refunds if your chosen player becomes unavailable or departs from the club.

By completing your purchase, you acknowledge and accept these terms.

We regret we do not offer refunds or exchanges on sale items unless the product is faulty. This does not affect your Statutory Rights.